Cannot do matrix ping

Help and Troubleshooting
#1

Hi, I want to ask, how to solve the problem step by step and in detail, when i do matrix ping, the result in my ubuntu terminal that i run in windows 10 is:

Matrix CLI Error: TypeError: Cannot read property ‘message’ of null
at /usr/lib/node_modules/matrix-cli/lib/app.js:163:29
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:726:13
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:52:16
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:269:32
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:44:16
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:723:17
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:167:37
at Socket. (/usr/lib/node_modules/matrix-cli/node_modules/matrix-node-sdk/utils/Socket.js:28:13)
at Socket.Emitter.emit (/usr/lib/node_modules/matrix-cli/node_modules/component-emitter/index.js:133:20)
at Socket.onClose (/usr/lib/node_modules/matrix-cli/node_modules/engine.io-client/lib/socket.js:715:10) TypeError: Cannot read property ‘message’ of null
at /usr/lib/node_modules/matrix-cli/lib/app.js:163:29
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:726:13
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:52:16
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:269:32
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:44:16
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:723:17
at /usr/lib/node_modules/matrix-cli/node_modules/async/lib/async.js:167:37
at Socket. (/usr/lib/node_modules/matrix-cli/node_modules/matrix-node-sdk/utils/Socket.js:28:13)
at Socket.Emitter.emit (/usr/lib/node_modules/matrix-cli/node_modules/component-emitter/index.js:133:20)
at Socket.onClose (/usr/lib/node_modules/matrix-cli/node_modules/engine.io-client/lib/socket.js:715:10)

i also found the similar problem in this link;

but it’s not clear enough for me since i am very newbie using this device and do not know much about programming. Thanks

#2

Hi @elluthfi,

Are you still having these issues?
Can you explain a bit mre how is your setup? Where are you running the CLI, in a Ubuntu or Windows PC?

Yoel

#3

Hi - I having the exact same error.
Just received my creator and voice boards.
Did the “Installation & Registration” guide.
On pi, running 0.17.0, and get a “ready”
On Win 10 running matrix cli 1.7.0.
All on rc. To me it looks like an exception in the code.
I am trying to figure out how it all fit together.
Any hel appreciated. BR Kims

#4

Same here. Installed Lite. Got the sensorTest app to install, start, and stop, but the Matrix just keeps blinking its blue light like its not really doing anything.

When I ping it, I get the “Matrix CLI Error: TypeError: Cannot read property ‘message’ of null” error.

The device continues to say offline on the app and OK=no in the “matrix list devices” table. It makes me think that Bluetooth isn’t working or something.

#5

@kims If you find that error, try logging in again via CLI.

#6

I have the same problem. Still not be able to make it work.

#7

Same error @canh? If so, please try to login again.

#8

No I retried many times without success.

12
Screen Shot 2018-04-17 at 00.36.12.png2178×670 269 KB

#9

pi@raspberrypi:~/matrix-os$ NODE_ENV=rc node index.js
Environment Selected: rc
Loading… device
Loading… event
Loading… service
Not using device data from db, using MATRIX_DEVICE_ID and MATRIX_DEVICE_SECRET instead!
Starting as device: <device_id>
hb: sen> [] svc> []
Installed Apps:
MXSS Connected: https://mxss.admobilize.com
MALOS/CORE Unavailable
=<[^/^]>= [<device_id>] ready
[****************************]

|/| || | |/ | / [o__o]
| | | | | | \ | _/_ v0.17.1-22211c5
MATRIX OS can be upgraded. 0.17.0 available! 0.17.1
hb: sen> [] svc> []
hb: sen> [] svc> []
hb: sen> [] svc> []

#10

Hi Sean

I decided to try with HAL https://matrix-io.github.io/matrix-documentation/matrix-hal/getting-started/installation/ and the demo worked. After that I came back to matrix-os and launch testApp then it worked for me. Matrix ping now gave me flash leds so that seemed to work too, except that I still got “Matrix CLI Error: TypeError: Cannot read property ‘message’ of null” message. At least now I know that there is no problem with the hardware.

#11

I got it semi working as you after upgrading some packages. Not sure if that is what fixed it, but it definitely didn’t work before and then it did after - but still gave me the “null” message on ping.

Out of frustration of not getting anywhere, I made a tutorial to at least get as far as I got:

1 Like
#12

Hello @sjmill01

Nice video!!! I saw that you have this error in MALOS: *** stack smashing detected ***: malos terminated

Did you try with an update upgrade commands?

You could check the version of the package with: dpkg -l | grep matrixio.

Regards,

Kevin Patino

#13

Yes. I got my nodejs a little out of whack, but after doing a few updates and reboots, it sorted itself out.

I still get the errors on ping, though, that the original poster had:

C:\Users\Sean>matrix ping
Matrix CLI Error: TypeError: Cannot read property ‘message’ of null
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\lib\app.js:163:29
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\node_modules\async\lib\async.js:726:13
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\node_modules\async\lib\async.js:52:16
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\node_modules\async\lib\async.js:269:32
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\node_modules\async\lib\async.js:44:16
at C:\Users\Sean\AppData\Roaming\npm\node_modules\matrix-cli\node_modules\async\lib\async.js:723:17

#14

Fixed.

Please run matrix update. This one has taken a while to resolve, we thank you for your patience.