Device Offline / Unable to Reach Device


#1

Hi - new here and just received my Matrix Creator - running OS and CLI off of my Raspberry Pi 3.

Everything is installed - trying to run senorTest app, but Dashboard says the device is “offline” and the CLI says “unable to reach device”

Any advice?


#2

The CLI doesn’t have to run on the Rpi3, actually it’s probably better if you run it on a different Windows, OSX or Linux machine. Also check your connectivity in the Rpi3.

We encourage you to use the community site http://community.matrix.one so is easier for you to get help from our tech team and the community as your issue is shared to others too.

Let us know how it goes.


#3

I am posting the email you sent to me this way other team members can help too:

your email:

Ok - I switched to a Windows laptop for the CLI.
We can’t get Matrix app to connect via Bluetooth and so always says device is offline/not available. Any advice on how to make sure Rpi and Matrix configured properly to allow to be recognized as online/connected?
I had first posted to community - but no response there, so figured I’d reach out to keep my son working away!
Thanks so much - it’s a lot of fun

Please , wait for some help here in the community from a team member.

Yoel


#4

Thanks - how do I get someone from Team to respond?


#5

Hi,

Do you have the CLI and MOS updated? If not try

sudo apt-get update
sudo apt-get upgrade

Also you may want to run it with the DEBUG=* flag

Let us know if this helps