Matrix device not detected

Hello,

as title says we are currently struggling with an error in which our Matrix Creator device is not detected on our Raspberry Pi 3. I know that there have been several similar topics and we read all of them but none helped us. We were using installation guide from official site, unofficial guides from youtube, we tried using Raspbian Buster, Raspbian Stretch in each sooner or later we encounter some sort of problem and one problem is common for all configs - matrix creator device is not detected :frowning:

I may add at this point that we got Matrix in our college project and Matrix was used previously by other students.

Here are the info commands showing current config of Matrix:


We kindly ask and thank for any help :slightly_smiling_face:

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