Matrix Voice Alexa not responding Wake Word Alexa


#1

Hi,
my hardware is:
Raspberry Pi 3 B and Matrix Voice.
I follow this tutorial : https://www.hackster.io/matrix-labs/matrix-voice-and-matrix-creator-running-alexa-c-version-9b9d8d to install Alexa on my Matrix Voice.
When I make this command : bash startsample.sh on my LXTerminal, my Matrix Voice ligth up in white and I see Alexa is currently idle!
When I say Alexa nothing happen and the leds of Matrix Voice stay in white

Below you can see a part of the result: bash startsample.sh

#####################################
#       Client not connected!       #
#####################################

2018-11-07 16:13:20.988 [  5] 1 AlertsCapabilityAgent:executeOnConnectionStatusChanged:status=DISCONNECTED,reason=SERVER_ENDPOINT_CHANGED
2018-11-07 16:13:21.085 [  a] 9 HTTP2Stream:libcurl:streamId=1,text=Curl_http_done\: called premature \=\= 1
2018-11-07 16:13:21.085 [  a] 9 HTTP2Stream:libcurl:streamId=1,text=Closing connection 0
2018-11-07 16:13:21.086 [  a] 9 HTTP2Stream:libcurl:streamId=1,text=TLSv1.2 (OUT)\, TLS alert\, Client hello (1)\:
2018-11-07 16:13:21.092 [  a] 0 HTTP2StreamPool:releaseStream:streamId=1,numAcquiredStreams=0
2018-11-07 16:13:21.096 [ 15] 5 CBLAuthDelegate:addAuthObserver:observer=0x714018d0
2018-11-07 16:13:21.097 [ 16] 0 PostConnectSynchronizer:doPostConnect
2018-11-07 16:13:21.097 [ 16] 5 PostConnectSynchronizer:setState:from=IDLE,to=RUNNING
2018-11-07 16:13:21.098 [ 15] 0 DirectiveProcessor:onHandlingCompeted:messageId=5f92a9bd-82a7-40a4-a269-f71782029319,directiveBeingPreHandled=(nullptr)
2018-11-07 16:13:21.098 [ 16] 3 HTTP2Transport:setupDownchannelStream:url=https\://avs-alexa-eu.amazon.com/v20160207/directives
2018-11-07 16:13:21.098 [ 15] 0 CapabilityAgent:removingMessageIdFromMap:messageId=5f92a9bd-82a7-40a4-a269-f71782029319
2018-11-07 16:13:21.098 [ 16] 0 HTTP2StreamPool:getStream:streamId=5,numAcquiredStreams=1
2018-11-07 16:13:21.099 [ 17] 5 PostConnectSynchronizer:mainLoop
2018-11-07 16:13:21.099 [ 17] 5 PostConnectSynchronizer:setState:from=RUNNING,to=FETCHING
2018-11-07 16:13:21.099 [  c] 5 VisualActivityTracker:provideState
2018-11-07 16:13:21.100 [  d] 5 VisualActivityTracker:executeProvideState
2018-11-07 16:13:21.100 [  c] 5 NotificationsCapabilityAgent:provideState:stateRequestToken=2
2018-11-07 16:13:21.100 [  d] 9 ContextManager:updateStateLocked:action=updatedState,state=,namespace=VisualActivityTracker,name=ActivityState
2018-11-07 16:13:21.100 [ 11] 0 ExternalMediaPlayer:executeProvideState:sendToken=true,stateRequestToken=2
2018-11-07 16:13:21.100 [  6] 5 NotificationsCapabilityAgent:executeProvideState:sendToken=true,stateRequestToken=2
2018-11-07 16:13:21.100 [ 11] 9 ContextManager:updateStateLocked:action=updatedState,state={"state"\:"IDLE"\,"supportedOperations"\:[]\,"shuffle"\:"NOT_SHUFFLED"\,"repeat"\:"NOT_REPEATED"\,"favorite"\:"NOT_RATED"\,"positionMilliseconds"\:0\,"uncertaintyInMilliseconds"\:0\,"players"\:[]},namespace=Alexa.PlaybackStateReporter,name=playbackState
2018-11-07 16:13:21.100 [ 11] 0 ExternalMediaPlayer:executeProvideState:sendToken=true,stateRequestToken=2
2018-11-07 16:13:21.100 [ 11] 9 ContextManager:updateStateLocked:action=updatedState,state={"playerInFocus"\:""\,"players"\:[]},namespace=ExternalMediaPlayer,name=ExternalMediaPlayerState
2018-11-07 16:13:21.101 [  c] 5 AudioActivityTracker:provideState
2018-11-07 16:13:21.101 [  6] 9 ContextManager:updateStateLocked:action=updatedState,state={"isEnabled"\:false\,"isVisualIndicatorPersisted"\:false},namespace=Notifications,name=IndicatorState
2018-11-07 16:13:21.101 [  e] 5 AudioActivityTracker:executeProvideState
2018-11-07 16:13:21.101 [  e] 9 ContextManager:updateStateLocked:action=updatedState,state=,namespace=AudioActivityTracker,name=ActivityState
2018-11-07 16:13:21.101 [  c] 9 ContextManager:buildContextIgnored:namespace=VisualActivityTracker,name=ActivityState
2018-11-07 16:13:21.102 [  c] 9 ContextManager:buildContextIgnored:namespace=AudioActivityTracker,name=ActivityState
2018-11-07 16:13:21.102 [  c] 5 ContextManager:buildContextSuccessful:context={"context"\:[{"header"\:{"namespace"\:"Alexa.PlaybackStateReporter"\,"name"\:"playbackState"}\,"payload"\:{"state"\:"IDLE"\,"supportedOperations"\:[]\,"shuffle"\:"NOT_SHUFFLED"\,"repeat"\:"NOT_REPEATED"\,"favorite"\:"NOT_RATED"\,"positionMilliseconds"\:0\,"uncertaintyInMilliseconds"\:0\,"players"\:[]}}\,{"header"\:{"namespace"\:"ExternalMediaPlayer"\,"name"\:"ExternalMediaPlayerState"}\,"payload"\:{"playerInFocus"\:""\,"players"\:[]}}\,{"header"\:{"namespace"\:"Notifications"\,"name"\:"IndicatorState"}\,"payload"\:{"isEnabled"\:false\,"isVisualIndicatorPersisted"\:false}}\,{"header"\:{"namespace"\:"Speaker"\,"name"\:"VolumeState"}\,"payload"\:{"volume"\:100\,"muted"\:false}}\,{"header"\:{"namespace"\:"Alerts"\,"name"\:"AlertsState"}\,"payload"\:{"allAlerts"\:[]\,"activeAlerts"\:[]}}\,{"header"\:{"namespace"\:"SpeechRecognizer"\,"name"\:"RecognizerState"}\,"payload"\:{"wakeword"\:""}}\,{"header"\:{"namespace"\:"SpeechSynthesizer"\,"name"\:"SpeechState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"FINISHED"}}\,{"header"\:{"namespace"\:"AudioPlayer"\,"name"\:"PlaybackState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"IDLE"}}]}
2018-11-07 16:13:21.103 [  c] 5 PostConnectSynchronizer:onContectAvailable:context={"context"\:[{"header"\:{"namespace"\:"Alexa.PlaybackStateReporter"\,"name"\:"playbackState"}\,"payload"\:{"state"\:"IDLE"\,"supportedOperations"\:[]\,"shuffle"\:"NOT_SHUFFLED"\,"repeat"\:"NOT_REPEATED"\,"favorite"\:"NOT_RATED"\,"positionMilliseconds"\:0\,"uncertaintyInMilliseconds"\:0\,"players"\:[]}}\,{"header"\:{"namespace"\:"ExternalMediaPlayer"\,"name"\:"ExternalMediaPlayerState"}\,"payload"\:{"playerInFocus"\:""\,"players"\:[]}}\,{"header"\:{"namespace"\:"Notifications"\,"name"\:"IndicatorState"}\,"payload"\:{"isEnabled"\:false\,"isVisualIndicatorPersisted"\:false}}\,{"header"\:{"namespace"\:"Speaker"\,"name"\:"VolumeState"}\,"payload"\:{"volume"\:100\,"muted"\:false}}\,{"header"\:{"namespace"\:"Alerts"\,"name"\:"AlertsState"}\,"payload"\:{"allAlerts"\:[]\,"activeAlerts"\:[]}}\,{"header"\:{"namespace"\:"SpeechRecognizer"\,"name"\:"RecognizerState"}\,"payload"\:{"wakeword"\:""}}\,{"header"\:{"namespace"\:"SpeechSynthesizer"\,"name"\:"SpeechState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"FINISHED"}}\,{"header"\:{"namespace"\:"AudioPlayer"\,"name"\:"PlaybackState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"IDLE"}}]}
2018-11-07 16:13:21.103 [  c] 5 PostConnectSynchronizer:setState:from=FETCHING,to=SENDING
2018-11-07 16:13:21.103 [  c] 0 EventBuilder:buildJsonEventString:messageId=dba497e8-bdde-42f7-be84-8d444a8d19b9,namespace=System,name=SynchronizeState
2018-11-07 16:13:21.104 [  c] 9 HTTP2Transport:enqueueRequest:jsonContent={"context"\:[{"header"\:{"namespace"\:"Alexa.PlaybackStateReporter"\,"name"\:"playbackState"}\,"payload"\:{"state"\:"IDLE"\,"supportedOperations"\:[]\,"shuffle"\:"NOT_SHUFFLED"\,"repeat"\:"NOT_REPEATED"\,"favorite"\:"NOT_RATED"\,"positionMilliseconds"\:0\,"uncertaintyInMilliseconds"\:0\,"players"\:[]}}\,{"header"\:{"namespace"\:"ExternalMediaPlayer"\,"name"\:"ExternalMediaPlayerState"}\,"payload"\:{"playerInFocus"\:""\,"players"\:[]}}\,{"header"\:{"namespace"\:"Notifications"\,"name"\:"IndicatorState"}\,"payload"\:{"isEnabled"\:false\,"isVisualIndicatorPersisted"\:false}}\,{"header"\:{"namespace"\:"Speaker"\,"name"\:"VolumeState"}\,"payload"\:{"volume"\:100\,"muted"\:false}}\,{"header"\:{"namespace"\:"Alerts"\,"name"\:"AlertsState"}\,"payload"\:{"allAlerts"\:[]\,"activeAlerts"\:[]}}\,{"header"\:{"namespace"\:"SpeechRecognizer"\,"name"\:"RecognizerState"}\,"payload"\:{"wakeword"\:""}}\,{"header"\:{"namespace"\:"SpeechSynthesizer"\,"name"\:"SpeechState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"FINISHED"}}\,{"header"\:{"namespace"\:"AudioPlayer"\,"name"\:"PlaybackState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"IDLE"}}]\,"event"\:{"header"\:{"namespace"\:"System"\,"name"\:"SynchronizeState"\,"messageId"\:"dba497e8-bdde-42f7-be84-8d444a8d19b9"}\,"payload"\:{}}}
2018-11-07 16:13:21.148 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=  Trying 54.239.39.74...
2018-11-07 16:13:21.148 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TCP_NODELAY set
2018-11-07 16:13:21.197 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Connected to avs-alexa-eu.amazon.com (54.239.39.74) port 443 (#0)
2018-11-07 16:13:21.198 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=ALPN\, offering h2
2018-11-07 16:13:21.198 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=ALPN\, offering http/1.1
2018-11-07 16:13:21.198 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Cipher selection\: ALL\:!EXPORT\:!EXPORT40\:!EXPORT56\:!aNULL\:!LOW\:!RC4\:@STRENGTH
2018-11-07 16:13:21.278 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=successfully set certificate verify locations\:
2018-11-07 16:13:21.278 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=  CAfile\: /etc/ssl/certs/ca-certificates.crt
  CApath\: /etc/ssl/certs
2018-11-07 16:13:21.279 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (OUT)\, TLS header\, Certificate Status (22)\:
2018-11-07 16:13:21.279 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (OUT)\, TLS handshake\, Client hello (1)\:
2018-11-07 16:13:21.337 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS handshake\, Server hello (2)\:
2018-11-07 16:13:21.340 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS handshake\, Certificate (11)\:
2018-11-07 16:13:21.346 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS handshake\, Server key exchange (12)\:
2018-11-07 16:13:21.348 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS handshake\, Server finished (14)\:
2018-11-07 16:13:21.357 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (OUT)\, TLS handshake\, Client key exchange (16)\:
2018-11-07 16:13:21.357 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (OUT)\, TLS change cipher\, Client hello (1)\:
2018-11-07 16:13:21.358 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (OUT)\, TLS handshake\, Finished (20)\:
2018-11-07 16:13:21.406 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS change cipher\, Client hello (1)\:
2018-11-07 16:13:21.406 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=TLSv1.2 (IN)\, TLS handshake\, Finished (20)\:
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=SSL connection using TLSv1.2 / ECDHE-RSA-AES256-GCM-SHA384
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=ALPN\, server accepted to use h2
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Server certificate\:
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= subject\: CN\=latinum-eu.amazon.com
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= start date\: Aug  7 00\:00\:00 2018 GMT
2018-11-07 16:13:21.407 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= expire date\: Aug  7 12\:00\:00 2019 GMT
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= subjectAltName\: host "avs-alexa-eu.amazon.com" matched cert's "avs-alexa-eu.amazon.com"
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= issuer\: C\=US; O\=Amazon; OU\=Server CA 1B; CN\=Amazon
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text= SSL certificate verify ok.
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Using HTTP2\, server supports multi-use
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Connection state changed (HTTP/2 confirmed)
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Copying HTTP/2 data in stream buffer to connection buffer after upgrade\: len\=0
2018-11-07 16:13:21.408 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Using Stream ID\: 1 (easy handle 0x72701b60)
2018-11-07 16:13:21.409 [ 16] 9 HTTP2Stream:libcurl:streamId=5,text=Connection state changed (MAX_CONCURRENT_STREAMS updated)!
2018-11-07 16:13:21.488 [ 16] 0 HTTP2Stream:receivedRequestId:value=x-amzn-requestid\: 06ab10fffef8db3c-00007714-00071c04-980282fc6bb749c2-b555e426-1
2018-11-07 16:13:21.488 [ 16] 0 HTTP2Transport:processNextOutgoingMessage:jsonContent={"context"\:[{"header"\:{"namespace"\:"Alexa.PlaybackStateReporter"\,"name"\:"playbackState"}\,"payload"\:{"state"\:"IDLE"\,"supportedOperations"\:[]\,"shuffle"\:"NOT_SHUFFLED"\,"repeat"\:"NOT_REPEATED"\,"favorite"\:"NOT_RATED"\,"positionMilliseconds"\:0\,"uncertaintyInMilliseconds"\:0\,"players"\:[]}}\,{"header"\:{"namespace"\:"ExternalMediaPlayer"\,"name"\:"ExternalMediaPlayerState"}\,"payload"\:{"playerInFocus"\:""\,"players"\:[]}}\,{"header"\:{"namespace"\:"Notifications"\,"name"\:"IndicatorState"}\,"payload"\:{"isEnabled"\:false\,"isVisualIndicatorPersisted"\:false}}\,{"header"\:{"namespace"\:"Speaker"\,"name"\:"VolumeState"}\,"payload"\:{"volume"\:100\,"muted"\:false}}\,{"header"\:{"namespace"\:"Alerts"\,"name"\:"AlertsState"}\,"payload"\:{"allAlerts"\:[]\,"activeAlerts"\:[]}}\,{"header"\:{"namespace"\:"SpeechRecognizer"\,"name"\:"RecognizerState"}\,"payload"\:{"wakeword"\:""}}\,{"header"\:{"namespace"\:"SpeechSynthesizer"\,"name"\:"SpeechState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"FINISHED"}}\,{"header"\:{"namespace"\:"AudioPlayer"\,"name"\:"PlaybackState"}\,"payload"\:{"token"\:""\,"offsetInMilliseconds"\:0\,"playerActivity"\:"IDLE"}}]\,"event"\:{"header"\:{"namespace"\:"System"\,"name"\:"SynchronizeState"\,"messageId"\:"dba497e8-bdde-42f7-be84-8d444a8d19b9"}\,"payload"\:{}}},uriPathExtension=
2018-11-07 16:13:21.489 [ 16] 0 HTTP2StreamPool:getStream:streamId=7,numAcquiredStreams=2
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Transport:insertActiveStream:handle=0x727d4990
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Found bundle for host avs-alexa-eu.amazon.com\: 0x727017a0 [can multiplex]
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Conn\: 0 (0x7270a658) Receive pipe weight\: (-1/0)\, penalized\: (nil)
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Multiplexed connection found!
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Found connection 0\, with requests in the pipe (1)
2018-11-07 16:13:21.490 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Re-using existing connection! (#0) with host avs-alexa-eu.amazon.com
2018-11-07 16:13:21.491 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Using Stream ID\: 3 (easy handle 0x727d4990)
2018-11-07 16:13:22.092 [ 16] 0 HTTP2Stream:receivedRequestId:value=x-amzn-requestid\: 06ab10fffef8db3c-00007714-00071c04-980282fc6bb749c2-b555e426-3
2018-11-07 16:13:22.093 [ 16] 9 HTTP2Stream:libcurl:streamId=7,text=Curl_http_done\: called premature \=\= 0
2018-11-07 16:13:22.093 [ 16] 5 PostConnectSynchronizer:onSendCompleted:status=SUCCESS_NO_CONTENT
2018-11-07 16:13:22.093 [ 16] 5 PostConnectSynchronizer:stop
2018-11-07 16:13:22.093 [ 16] 5 PostConnectSynchronizer:setState:from=SENDING,to=STOPPING
2018-11-07 16:13:22.093 [ 17] 5 PostConnectSynchronizer:mainLoopReturning
2018-11-07 16:13:22.094 [ 16] 5 PostConnectSynchronizer:setState:from=STOPPING,to=STOPPED
2018-11-07 16:13:22.094 [ 16] 0 MessageRouter:connectionStatusChanged:reason=ACL_CLIENT_REQUEST,newStatus=CONNECTED
2018-11-07 16:13:22.094 [ 16] 0 HTTP2Transport:cleanupFinishedStream:streamId=7,result=204
2018-11-07 16:13:22.094 [ 16] 0 HTTP2StreamPool:releaseStream:streamId=7,numAcquiredStreams=1
2018-11-07 16:13:22.094 [ 16] 0 CurlEasyHandleWrapper:reset:responseCode=HTTP_RESPONSE_SUCCESS_NO_CONTENT
2018-11-07 16:13:22.095 [ 16] 0 PostConnectSynchronizer:~PostConnectSynchronizer
2018-11-07 16:13:22.095 [ 16] 5 PostConnectSynchronizer:stop
2018-11-07 16:13:22.095 [ 16] 5 PostConnectSynchronizer:stopIgnored:reason=alreadyStopped
2018-11-07 16:13:22.095 [  5] 1 AlertsCapabilityAgent:executeOnConnectionStatusChanged:status=CONNECTED,reason=ACL_CLIENT_REQUEST
########################################
#       Alexa is currently idle!       #
########################################

Someone have this issue?


#2

hello,
exactly the same as me.
But i tried different accent to say “ALEXA” -> it works 1 time out of 10.

however, when i tupe in the SSH window -> “t” , the voice kit led are green & all i say is listened.
by this way it work very fine even if i’m far. All my word are taken & listened by alexa.

just the wakeword ‘ALEXA’ that not function correctly.

bye