Matrix Voice: Matrix device has not been detected

Hi Samreen,

2 of them light up, 1 white and 1 yellow (or light green). Is it a normal behavior?

Kitkat

Yes, expected!

This is good. Give me a couple of days to figure it out with our engineers. We will likely have some more tests for you.

Thank you for bearing with me. Unfortunately, I’m not sure how to turn off the LEDs so you may have power cycle :sweat_smile:

You can also experiment and try to turn on all the LEDs, adding more zeros to the echo command should do it.

Best,
Samreen

You guys really awsome.
Many thanks :smiley:

Kitkat.

1 Like

Hi Samreen,

Any update for my issue?

Thanks,
Kitkat.

@kitkat,

Unfortunately, we haven’t been able to replicate or pinpoint the issue :frowning:

You said you tried this image right? It’s meant to just show the rainbow LED sequence.

The difficult thing about your situation is that the hardware seems to be sound from all the tests we gave you but still your device is not being detected when you try MATRIX HAL and it is a new case for us.

I apologize for the inconvenience. I will send you a direct message to discuss an alternative resolution.

Best,
Samreen