Matrix Voice + Snips Sam working: No Wakeword detection


Hello Guys,

i followed the instructions on and other Sites to get the Matrix Voice running with Snips. (Raspberry Pi 3 + Matrix Voice)
Everything works fine.
-Microphone and Speaker are running.
-I hear my Voice after recording and now it is time to get this Assistant running.

But when i start “sam watch” and say the Workword “hey_snips”, nothing happen. I have searching the whole Internet and doesn´t find an answer.

Could someone help me?

Thank you very much!sam%20status



Today I installed the Snips-Demo. But same as Weeks before, no Wakeword will be detected. Is something wrong with the Matrix Voice? (It’s an EPS32) Hardware and Test still with function. Microphone records my Voice an the Speakers will repeat it.

But i became this Error while installing the Demo:

Running & generating virtual environment for Snips-Wetter
:heavy_multiplication_x: Error setting up virtualenv, one or more actions might not be able to run. Reason :
DEPRECATION: Python 2.7 will reach the end of its life on January 1st, 2020. Please upgrade your Python as Python 2.7 won’t be maintained after that date. A future version of pip will drop support for Python 2.7.



Hi @gigggo,

Welcome to the community!

Since microphone and speaker testing is working, your MATRIX Voice should be fine.

The first screenshot you provided indicates services on the Snips side are not running properly, specifically snips-analytics in that image.

Are all the services running now if you type sam service log into your computer’s terminal after connecting to the Raspberry Pi?

Regarding your second post, it seems the Snips weather demo is using Python 2.7 which will be deprecated soon, so the error is asking you to move away from Python 2.7. Here is a post on the Snips forum of someone trying to upgrade their Snips assistant to Python 3.

If you are just starting out with Snips, it might be easier to follow our examples to make an assistant and listen to the intents through JavaScript. You can find an example of how to do this from our iron man arc reactor guide on Hackster.

All that said, I have not received this error before, so I will try to replicate it and let you know if I can find out more.

Hope this helps!