[Solved] Import to to Germany - legal representation contact

Help and Troubleshooting
#1

Do you have a legal representation contact in the EU?

I ordered Matrix Voice directly over Indigogo and it was shipped directly from USA. Now I have problems with the customs (duty) to import it. I can only retrieve it when I can give them the contact.

#2

Hello Schwiegand,

You can have customs contact Alejandro at this email alejandro.gutierrez@matrixlabs.ai. He will be able to give customs any information that they need. You can also email him if you have any further questions.

Thank you,

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